Delivery
90% Of our orders are sent out same day and customers receive them within 2 days Except 48 delivery which is at a cheaper rate. We cannot guarantee next day delivery as we are at the mercy of delivery companies. Please make sure some one is available to receive the order as it has to be signed for. You can choose a delivery address is you like but goods will not be left unsigned for. If no one is at home then a card will be left informing you that a delivery failed. After card notification and no response, the goods will be returned to us and you will be charged for the original delivery cost and the return cost to us is. We cannot deliver to you if you are not at home. Delivery is Monday to Friday normal working hours.
Note - We cannot guarantee next day delivery. Do not leave your order until the last minutes if you need them for a deadline.
All prices quoted on website are for internet orders only. If orders are telephone in then you may be charge the full retail price. We try to keep our prices up-to-date and stock levels high.
REFUNDS
If you decide that something you ordered doesn't fit or isn't exactly what you want, we'll take it back as a return. Just send your unwashed, unused and unworn item to us within 30 days of shipment with a receipt. We'll issue a credit to your credit card. If we believe the product you've returned has been damaged, washed, worn, used or tampered with in anyway we'll send it back to you as soon as possible.
Of course if there's a defect, we'll make things right. All our products are covered under our warranty against material and manufacturing defects, even if 30 days have passed since your purchase. If the company determines that a product has a material or manufacturing defect, we'll repair or replace it. If we find that there is no default or the item has been tampered with in anyway we will return the product to you. Note items made to your specifications are not refundable if you just do not like the item.
Army surplus items are mostly grade 1 or new. If you return grade 1 items because you do not like them then you are liable for the postage. Grade 1 items are not new and not perfect. They have been used and have some marks on them. Do not confused with grade 1 and perfects. All grade 1 items are checked before dispatch. By buying grade 1 items you agree to these terms.
To return products purchased at cadet UK follow these simple steps: .
Pack and seal your return securely, in the original package if possible, and include the purchase documentation along with the reason for returning the goods.
Packages must be returned prepaid. We cannot accept C.O.D. returns. If you don't have the original return documentation, or if you have any other questions about your return, please call our Online Service Team (see contact us)
Pack and seal your return securely and properly addressed.
Please note that shipping charges for products returned for credit are not refundable, and can't be responsible for returns lost while in transit to us.
There may be a charge for special delivery instructions and for customers who do not wish to use our carrier. The difference in postage with the Post Office may be more expensive.
Make sure you include the original documentation sent to you when you purchased the goods. This is very important as we need the e-mail address and cost of the goods. We have thousands of records and it takes too long for us to check your purchase.
Do not send items back with expensive overnight carriers. We will not pay for this, use the most economical way you can
Grade 1 condition means in working condition and may have some small repairs.
Note budget banner poles made to your sizes cannot be refunded as they are for your sizes only.
No director, employee or representative will be liable whether in contract, negligence or any wrongs for any loss or damage whether direct or indirect arising out of or in connection with your use of our websites or catalogues, including, without limitation, damage to software or hardware, economic loss, loss of data, consequential damage, loss of or damage to property and claims of third parties.
None of these exclusions and limitations are intended to limit any rights you have as a customer, or any statutory rights which may not be excluded, nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our agents, representatives or employees
The conditions from website are not the same as the shop as they 2 different departments.
90% of all orders are sent out same day. The goods must be signed for. Please make sure someone is at home to sign for the goods
V.A.T. is included in all prices.
Please make sure you give us the correct details of the address that the card was issued to(this is important) including the post code (vital)
You can specify a different delivery address if you wish but you must give the correct address. All cost charged to us by the carriers for wrong delivery address and no one at home will be passed onto to you the customer.
Our return address is
